ampee ("we", "our", "us") is a solar-aware EV charging service that automatically charges your electric vehicle from surplus solar power. This policy explains what we collect, how we use it, and who we share it with. We do not sell your personal data.

Data We Collect

• Account & identity — your email address, name, and the account identifier from the sign-in provider you choose (Tesla, Google, or Apple).
• Approximate location (IP & postcode) — when you sign up or sign in we process your IP address to determine your approximate country/region, used to confirm the service is available where you are and to set your country defaults (voltage, currency, units, rate region). If you enter a postcode during setup, it is sent to a mapping service to approximate your home coordinates for solar forecasting and home/away detection.
• Vehicle data — via the Tesla Fleet API or your vehicle brand's API (for supported brands such as Rivian, Polestar, Ford, Volvo, and Lucid): your vehicle's identifier (e.g. VIN), model or display name, and charge state (battery level, charging status, and charge rate). Used to monitor and control charging.
• Vehicle location — approximate latitude/longitude, used only to detect when your vehicle is at home and to fetch a local solar forecast. Coordinates are sent to a weather service (Open-Meteo) without any account identifiers.
• Solar & energy-system data — real-time solar production and home-consumption readings from your inverter (Enphase, SolarEdge, Fronius, Solarman and compatible hybrids, Growatt, or your Tesla energy site) or energy monitor (Sense, Emporia Vue), and home-battery state of charge where present.
• EV charger data — if you connect a smart charger over OCPP, its status and charging data, used to set the charge rate.
• Utility & rate information — your utility, rate plan, and import/export rates, used to calculate savings. Rate-plan data is sourced from public databases (OpenEI / NREL).
• Charging history — energy delivered, solar-vs-grid split, timing, and estimated savings per session, retained so you can review past sessions.
• Push notification token — to send charging alerts, via Expo, Apple (APNs), or Google (Firebase Cloud Messaging).
• Payment information — ampee is free during beta, so no payment data is collected. If paid plans launch, subscriptions would be processed by Stripe (web) or Apple (in-app purchase), and we would store only a customer/subscription reference — never your full card number.
• Device & diagnostic data — the platform you use (iOS, Android, or web) and basic logs used to operate and debug the service. When the app encounters an error or crash, we capture a diagnostic report through our error-monitoring provider (Sentry). This may include a brief session replay — a reconstruction of the app screens leading up to the error — recorded only when an error occurs. All on-screen text, images, and graphics (including any location shown on the map or power-flow view) are masked, so the replay does not reveal your personal data.

How We Use Your Data

We use your data solely to operate ampee: monitoring your solar production, adjusting your vehicle's charge rate toward available surplus, enforcing the limits and preferences you configure, sending charging notifications, calculating savings, and providing account and subscription features. We do not sell, rent, or use your data for third-party advertising.

AI Features

When you use ampee's optional AI insights or recommendations, relevant charging and energy data (such as recent sessions, rates, and solar production) is sent to our AI provider, Anthropic (the Claude API), to generate a response. This data is processed only to answer your request and is not used to train AI models.

Data Storage & Security

Data is stored on Amazon Web Services (AWS). The database is encrypted at rest, and sensitive credentials — vehicle and OEM tokens, inverter and energy-monitor credentials, and charger tokens — are additionally encrypted at the application layer before storage. Access is protected by your ampee session token.

Third-Party Services

We share data with the following services only as needed to provide ampee:

• Tesla Fleet API and other vehicle-brand APIs (Rivian, Polestar, Ford, Volvo, Lucid, and others) — vehicle monitoring and charge control
• Inverter and energy-monitor providers (Enphase, SolarEdge, Fronius, Solarman, Growatt, Sense, Emporia) — solar and consumption data
• Open-Meteo — local solar/weather forecast (location only, no identifiers)
• OpenEI / NREL and ENTSO-E — public utility rate / wholesale-price data
• Amber Electric (Australia), Octopus Energy (United Kingdom), and Tibber (Norway, Sweden, Germany, Netherlands) — optional live electricity pricing (public tariff/region lookup, or your account if you connect it)
• ipinfo.io — IP-based approximate location (to determine your country for availability and regional defaults)
• OpenStreetMap / Nominatim — geocoding a postcode you enter into approximate home coordinates (optional)
• Postmark and Amazon SES — delivery of transactional email (sign-in links, charging summaries)
• Anthropic — optional AI features
• Stripe and Apple — subscription payments
• Expo, Apple, and Google (Firebase) — push notifications
• Amazon Web Services — cloud hosting
• Sentry — error and crash diagnostics, including masked, error-triggered session replays

Shared & Household Vehicles

If a vehicle is connected to more than one ampee account (for example, a household sharing a car), that vehicle's charging status and settings may be visible to each connected account.

Deleting Your Account & Data

You can permanently delete your ampee account and all associated data at any time, directly in the app: open Settings and tap Delete account, then confirm. This immediately and permanently removes your account and everything tied to it — your vehicles, charging and energy history, connected inverter, charger, and vehicle credentials, support requests, and settings. This action cannot be undone.

If you are unable to access the app, you can request deletion by emailing hello@ampee.io from your account email address. You can additionally revoke ampee's access to your vehicle or energy accounts from those providers' own security pages — for example, Tesla's Third-Party Apps page (Tesla app → Settings → Security).

Cookies

The ampee app does not use advertising or tracking cookies. Our website uses only cookies strictly necessary to load and secure the site; we do not use cookies to build advertising profiles or sell data.

Your California Privacy Rights (CCPA/CPRA)

If you are a California resident, the California Consumer Privacy Act (as amended by the CPRA) gives you the following rights over your personal information. ampee honors these rights for all users, wherever they live:

• Right to Know — request the categories and specific pieces of personal information we have collected about you, and how it is used and shared (see "Data We Collect", "How We Use Your Data", and "Third-Party Services" above).
• Right to Delete — request deletion of your personal information. You can do this yourself at any time in Settings → Delete account, or by emailing us (see below).
• Right to Correct — request that we correct inaccurate personal information we hold about you.
• Right to Opt-Out of Sale or Sharing — ampee does not sell your personal information and does not share it for cross-context behavioral advertising, so there is nothing to opt out of. We share data only with the service providers listed above, and only to operate ampee.
• Right to Limit Use of Sensitive Personal Information — we use any sensitive information (such as precise geolocation) only to provide the service you requested — never to infer characteristics about you or for advertising.
• Right to Non-Discrimination — we will not deny you service, charge a different price, or provide a different level of service for exercising any of these rights.

How to exercise your rights: email hello@ampee.io from the email address on your ampee account (which we use to verify the request), or through the in-app Delete account flow. We respond within 45 days as required by law, and you may designate an authorized agent to make a request on your behalf.

Australian Users (Privacy Act 1988)

If you are in Australia, we handle your personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

• Overseas storage and disclosure (APP 8). ampee is operated from the United States, and your personal information is stored and processed on servers located in the United States (Amazon Web Services). By using ampee you consent to this transfer to, and storage in, the United States.
• What we collect and why. The kinds of personal information we collect, and the purposes we use them for, are described in "Data We Collect" and "How We Use Your Data" above (primarily your email, vehicle and energy data, and — only if you enable it — a location reference used for solar forecasting).
• Access and correction (APP 12 & 13). You may request access to, or correction of, the personal information we hold about you at any time by contacting us at hello@ampee.io.
• Complaints. If you have a privacy concern, please contact us first and we will respond within a reasonable period. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.
• We do not sell your personal information.

UK & European Users (UK GDPR / EU GDPR)

If you are in the United Kingdom or the European Economic Area (EEA), we process your personal data in accordance with the UK GDPR and the EU General Data Protection Regulation. For these laws, the data controller is ampee (hello@ampee.io).

• Legal bases for processing. We rely on your consent (which you may withdraw at any time), the performance of our contract to provide the charging service, and our legitimate interests in operating and securing it. Every third-party integration (Tesla, an inverter or energy monitor, Amber, Octopus) is optional and connected only at your choice.
• International transfers. ampee is operated from the United States and your data is stored and processed on Amazon Web Services servers in the United States. Where we transfer personal data out of the UK/EEA, we rely on appropriate safeguards — Standard Contractual Clauses and the UK Addendum with our processors — alongside your consent to the transfer.
• Your rights. You have the right to access, rectify, erase, restrict, or object to the processing of your personal data, and the right to data portability. Contact hello@ampee.io and we respond within one month.
• Retention. We keep your data only while your account is active and erase it within 30 days of account deletion (see "Deleting Your Account & Data" above).
• Complaints. You may lodge a complaint with your local supervisory authority — in the UK, the Information Commissioner's Office (ico.org.uk); in the EEA, your national data protection authority.

Children

ampee is not directed to children under 16, and we do not knowingly collect their personal data. If you believe a child has provided us data, contact us and we will delete it.

Changes

We may update this policy as the service evolves. Material changes will be reflected by the "last updated" date above.

Contact

Questions or data requests? Email us at hello@ampee.io.